Hi Sarah, I replied to your email on 9th October. Your parcel was attempted delivery on 16th and 17th Sept with no success. It was then held by Royal Mail until 7th October, when it was then returned to me. I have since received the parcel back and refunded you. Perhaps check your spam emails for the email I sent you. I'm sorry you thought my customer service wasn't up to par, as I did in fact reply to your email. Helen