Warranty Policy

At River & Bee, we stand behind the quality and craftsmanship of our products. Our commitment to excellence is why we offer a comprehensive 12-month warranty for all our products, ensuring your peace of mind and satisfaction.

Coverage

This warranty covers all manufacturing faults and defects for a period of 12 months from the date of purchase (or the birth of your baby, whichever is longer). This includes, but is not limited to:

  • Delaminating PUL
  • Faulty snaps
  • Faulty stitching
  • Faulty absorbency

Exclusions

The warranty does not cover issues arising from normal wear and tear, misuse, neglect, washing, use of bleach (unless to sanitise) or accidents. Additionally, modifications, alterations, or any attempt at repair by the customer or third parties will void this warranty.

Important: Warranty Void for Non-Compliance with Wash Routine

The warranty will be void if the customer does not follow the wash routine provided by River & Bee. Proper care is essential to maintain the integrity and performance of our products. Please adhere to our recommended wash routine to ensure your items remain eligible for warranty coverage.

Claims Process

To make a warranty claim, please follow these steps:

  1. Contact our customer support team via our website, providing your order number and a detailed description of the issue. Include clear photographs documenting the manufacturing fault.
  2. Our team will review your claim and may request additional information or photographs.
  3. Once your claim is validated, we will determine the most economical solution between offering a credit or a replacement.
  4. Instructions for the return of the faulty item may be provided if necessary. River & Bee will cover any associated shipping costs for validated warranty claims.

Warranty Solutions

  • Credit: If a credit is deemed the most economical solution, a credit note for the value of the faulty item will be issued, redeemable against future purchases with River & Bee.
  • Replacement: If a replacement is the chosen solution, a similar item (subject to availability) will be sent to the customer at no additional cost.

Limitations

The warranty is only valid for the original purchaser and cannot be transferred. Proof of purchase from River & Bee or an authorised retailer is required for all warranty claims.